We have over 20 years Business Analysis experience working with water, gas, electric and sewer utilities as well as with publically traded companies in non-utility markets. We have implementation experience on five different commercial billing systems with each system interfacing to numerous external applications and databases. Although the products and technology change over time, the fundamentals remain the same. Those fundamentals include:
- Rigorous requirements validation throughout the life of a project
- A repeatable, measurable and documented methodology that is product independent
- Auditable documentation of each deliverable
- Change management with a thoughtful focus on what should be done as opposed to simply responding to requirements with what can be done
Our business analysis experience includes requirements gathering and testing, otherwise known as static testing, functional design and code testing, often referred to as dynamic testing, business process re-engineering, end user training and post-production support.